Privacy policy

Last Updated: May 2018

Preamble

The site (hotelmoncaprice.ro = “The Site”) works without collecting personal data. All collected user information is anonymous and has the role of improving the user experience and services we offer. Anonymous information is about browser, geographical area, language preferences, and more. For more information on how to use this information, please visit the following link: Cookies policy.

Personal data are used only to conduct the contractual relationship between you and the administrator, respectively for taking, validating, sending and billing the order placed on the Site, informing you of the order status, organizing the return of ordered products, etc.

The provision of your personal data is necessary for the performance of this contract. Refusal to provide data may result in the contractual relationship between you and the administrator.

Providing your data for this purpose is voluntary. Refusing to provide consent to process your data for this purpose will not have negative consequences for you.

Below are all the necessary information and details, such as your rights, the purposes of the processing, the duration, and beyond.

I. General information

The privacy of your personal data is one of the main concerns of the administrator of the hotelmoncaprice.ro site, based in Bucharest, Romania, as a data operator.
This document is intended to inform you about the processing of your personal data in the context of the use of the hotelmoncaprice.ro website. (“Site”)

II. Categories of processed personal data

II.1. If you are a Customer of the Site, or you order products and services through it (hotel room reservations, food delivery orders, cleaning services, etc.), the administrator will process your personal data such as your name and surname, telephone, address e-mail address, billing address, delivery address, data on how you use the Site, for example your behavior / preferences / habits, as well as any other categories of data that you directly provide in the context of placement an order through the site or in any other way resulting from the use of the Site.

II.2. If you are a Visitor of the Site, the administrator will process your personal data that you provide directly in the context of the use of the Site, such as the data you provide in the Contact / Questions / Complaints section, to the extent in which you contact us in this way.

III. The purposes and bases of the processing

III.1. If you are a Client of the Site, the administrator processes your personal data as follows:

• for the performance of the contractual relationship between you and the administrator, respectively for the takeover, validation, dispatch and billing of the order placed on the Site, informing you of the order status, organizing the return of ordered products, etc.

Themes: Processing your data for this purpose is based on the agreement between you and the administrator, as defined in the Terms and Conditions of the Site. The provision of your personal data is required for the performance of this contract. Refusal to provide data may result in the contractual relationship between you and the administrator.

• in order to meet the legal obligations incumbent on the administrator in the context of the services provided through the Site, including tax obligations as well as archiving.

Themes: Processing of your data for this purpose is required on the basis of legal obligations. Providing your data for this purpose is required. Refusing to provide data may result in the administrator’s failure to comply with its legal obligations and hence unable to provide you services through the Site.

Providing your data for this purpose is voluntary. Refusing to provide consent to process your data for this purpose will not have negative consequences for you.

• for the purpose of conducting various analyzes, reporting on how the Site works, creating consumer preference profiles, mainly in order to improve the experience offered on the Site.

Themes: Processing your data for this purpose is based on the legitimate interest of the administrator to continually improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have negative consequences for you.

III.2. If you are a Visitor of the Site, the administrator processes your personal data as follows:

• to resolve complaints, complaints and to monitor traffic and improve your experience on the Site.

Themes: Processing your data for this purpose is based on the Administrator’s legitimate interest in ensuring the proper functioning of the Site, as well as permanently improving the visitor experience of the Site, including by resolving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have negative consequences for you.

IV. The length of time we’re processing your data

As a matter of principle, the administrator will process your personal data for as long as is necessary to achieve the above mentioned processing goals.

If you are a customer (for example, you made a reservation), we will process your data for the duration of the contractual relationship and subsequently under the legal obligations incumbent upon the administrator (eg in the case of the financial and accounting supporting documents for which the retention period prescribed by law is 10 years from the date of the financial year in which they were drawn up).

V. Disclosure of personal data

For the purposes of processing, the administrator may disclose your data to partners, third parties or entities that assist the Administrator in conducting work through the Site (eg courier, security, IT service providers) or to the central public authorities / local, in the following exemplary cases listed:

• for the administration of the Site;
• where such communication would be necessary to award prizes or other facilities to the data subjects as a result of their participation in various promotional campaigns organized by the Administrator through the Site;
• to maintain, personalize and improve the Site and its services;
• for performing data analysis, testing and research, monitoring usage and activity trends, development of security features and user authentication;
• for the transmission of marketing communications, under the conditions and limits stipulated by the law;
• when the disclosure of personal data is provided by law, etc.

VI. Transferring personal data

Personal data provided to the administrator can be transferred outside of Romania, but only to countries in the European Union.

VII. The rights you benefit from

Under the conditions set out in the legislation on the processing of personal data, you are entitled to the following rights:

• the right to information, ie the right to receive details of the processing activities performed by the administrator, as described in this document;
• the right of access to data, namely the right to obtain confirmation from the administrator regarding the processing of personal data, as well as details of the processing activities such as the way the data are processed, the purpose of the processing, the recipients or categories data recipients, etc .;
• the right to rectification, ie the right to obtain inaccurate or unjustified personal data without undue delay by the administrator, as well as the completion of incomplete data; The rectification / completion shall be communicated to each recipient to whom the data were transmitted, unless this proves impossible or involves disproportionate efforts.
• the right to delete the data without undue delay (‘the right to be forgotten’) if one of the following reasons applies:
  • they are no longer necessary for the purposes for which they were collected or processed;
  • if consent is withdrawn and there is no other legal basis for processing;
    if the data subject opposes processing and there are no legitimate reasons to prevail;
  • where personal data has been processed unlawfully;
  • if personal data has to be deleted for compliance with a legal obligation;
  • personal data has been collected in connection with the provision of information society services in accordance with Union or national law under which the operator is located.

It is possible that, following the deletion request, the administrator will anonymize this data (thus depriving it of its personal character) and continue processing for statistical purposes under these conditions;

• the right to restrict the processing to the extent that:
  • the person disputes the accuracy of the data for a period that allows us to verify the correctness of the data;
  • processing is illegal and the data subject opposes the deletion of personal data, but instead calls for restrictions on their use;
  • the operator no longer requires personal data for processing, but the data subject requests them to find, exercise or defend a right in court; or
  • the data subject opposed to processing (other than direct marketing) for the period of time to verify that the legitimate rights of the operator prevail over the data subject’s.
• the right to data portability, respectively (i) the right to receive personal data in a structured way, commonly used in an easy-to-read format, and (ii) the right to have such data transmitted by administrator to another data operator, to the extent that the conditions provided by law are met;
• the right to object – in respect of processing activities may be exercised by submitting a request as indicated below;
  • at any time, on grounds relating to the particular circumstances of the data subject, that the data relating to him are processed under the legitimate interest of the trustee or the public interest, except where the trustee can demonstrate that he has legitimate reasons, and imperative that justifies the processing and which prevails over the interests, rights and freedoms of the data subjects or that the purpose is to establish, exercise or defend a right in court;
  • at any time, free of charge and without any justification, that data intended to be processed for direct marketing purposes.
• the right not to be subject to an automatic individual decision, that is to say, the right not to be the subject of a decision taken solely on the basis of automated processing, including profiling, which produces legal effects concerning the data subject or affects it similarly a significant measure;
• the right to address you to the National Supervisory Authority for Personal Data Processing or to the competent courts, to the extent that you consider it necessary.

For any additional questions about how your personal data is processed and to exercise your rights above, please email us at reclamatii@hotelmoncaprice.ro.
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